Communicating with your personal injury attorney

Who are you going to be in contact with the most?

While the attorney is responsible for handling your claim, we have highly skilled and experienced legal assistants who help us manage our files. Any updates, questions or requests for claim status should be directed to your claim’s legal assistant who will then advise your attorney of the updates.

Typically a legal assistant will call to advise you of developments in your claim, but your attorney may also call should a legal decision need to be made so that he can advise you of your options and explain any potential consequences of our actions. In the end, what is important is that the lines of communication remain open and that you feel like you have access to your attorney who is working hard on your claim.

Can I contact my personal injury attorney directly?

Should you wish for direct contact with your attorney, advise the legal assistant who can get your attorney on the phone or request that the attorney call back as soon as possible. If you request contact from your attorney, we strive to call everyone back within 24 hours from your request.

Did you know giving your personal injury attorney your email saves you claim expense?

Talk with your attorney about your expectations regarding communication and make sure that Michles & Booth has an email address on file, particularly if that is your preferred method of communication. Having an email address on file also allows us to get you copies of requested legal documents to you quickly and cheaply, saving you unnecessary claim expenses.

Always remember, we are here for you and are working hard to make sure we get the best result possible for your claim. Please contact us if you have any questions about your case or would like to schedule a free consultation.